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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Zuran offers flexible shipping options powered by Shiprocket, including standard, express, and store-specific methods. Enjoy free shipping on eligible orders. Payments are securely processed via Razorpay, and tracking details will be provided for all shipments. Shipping details vary by seller and are displayed at checkout. Shipping fees and delivery times vary depending on your location and the vendor.
Do You Ship Internationally?
Currently, Zuran.in primarily offers shipping within India for our authentic traditional clothes, handmade crafts, and jewelry. For international shipping, please stay tuned for future updates as we work to expand our services.
How Long Will It Take To Get My Package?
Delivery times vary based on your location, but generally, orders shipped within India will arrive within 5-7 business days. We use reliable shipping partners like Shiprocket to ensure timely deliveries. Please note, processing times may vary depending on the seller's location and product availability.
PAYMENT
What Payment Methods Are Accepted?
We accept secure payments via Razorpay, including credit/debit cards, net banking, UPI, and popular wallets. Zuran processes payments on a regular schedule, with a commission retained per transaction as per the Seller Agreement.
Is Buying On-Line Safe?
Yes, buying on Zuran.in is safe. We use trusted payment gateways like Razorpay to process payments securely. Additionally, we partner with reliable shipping providers like Shiprocket to ensure safe and timely delivery of your orders. Your privacy and security are a top priority, and we ensure a smooth shopping experience while supporting local artisans and MSME vendors.
Order & Retunrs
How do I place an Order?
Placing an order on Zuran.in is easy! Simply browse our collection of traditional clothes, handmade crafts, and jewelry from Assam and Northeast India. Select the items you wish to purchase, add them to your cart, and proceed to checkout. Choose your preferred payment method through Razorpay, and complete your order.
How Can I Cancel or Change My Order?
You can cancel your order within 24 hours of placing it, as long as it hasn't been processed or shipped. To request a cancellation, contact our customer service team at sewalituition@gmail.com or 09395639741 with your order number and reason. If approved, a full refund will be issued within 7-10 business days. Please note, custom-made or personalized items cannot be canceled once production has started, and if your order has already shipped, cancellation is not possible. Refunds may take additional time to reflect, depending on your bank or payment provider.
Do I need an account to place an order?
No, you don’t need an account to place an order on Zuran.in. You can shop as a guest by simply providing your shipping details and payment information. However, creating an account will allow you to track orders, save your preferences, and enjoy a faster checkout experience in the future.
How Do I Track My Order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to track your order through Shiprocket. Simply visit the tracking link provided to see the status of your delivery. For any questions, feel free to contact our customer service team.
How Can I Return a Product?
We accept returns only for damaged or defective items received. To initiate a return, contact us within 48 hours of delivery and provide photos of the damaged item along with your order number. A parcel opening video is required to process returns. Items must be in original packaging and unused. Return shipping costs are the customer's responsibility unless the product is defective. Please contact our customer service for assistance.