Refund and Returns Policy

Cancellation, Return, Refund and Exchange Policy

At Zuran, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Below are the details of our Cancellation, Return, and Refund Policy:

1. Cancellation Policy:

  • You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.
  • To request a cancellation, contact our customer service team at [email: sewalituition@gmail.com/ phone number: 09395639741] with your order number and reason for cancellation.
  • Our team will confirm whether the cancellation is possible and guide you through the process.
  • If the cancellation request is approved, a full refund will be issued to your original payment method within 7-10 business days.
  • If your order has already been shipped, you will not be able to cancel it.
  • Custom-made or personalized items cannot be canceled once production has begun, as they are specifically made to your specifications.
  • Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

2. Return Policy:

  • We accept returns only for items that are damaged or defective at the time of delivery.
  • To initiate a return, please contact us within 48 hours of receiving the product. You will be required to share photos of the damaged item along with your order number.
  • Parcel opening video is compulsory while opening the parcel , otherwise we are not responsible for any damage, missing product or casualty with parcel or product design.
  • Items must be returned in their original packaging and unused condition to be eligible for a return and include the Return Authorization (RA) number on the package.
  • Return shipping costs are the responsibility of the customer unless the product is defective or damaged.
  • Any help contact us.

3. Refund Policy:

  • Once we receive your returned product, we will inspect it and we will notify you of the approval or rejection of your refund. Refunds will be issued to the original payment method used at the time of purchase.
  • Please note that refunds may take 5-10 business days to be reflected in your account, depending on your payment provider.
  • Shipping costs are non-refundable unless the return is due to our error.

 

4. Exchange Policy:

  • We currently do not offer exchanges. If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability.
  • An exchange will only be accepted for damaged or defective products.

 

5. Exceptions:

  • Some products, such as personalized items, perishable goods, or clearance items, may not be eligible for return or refund. Please refer to the product description for specific details.

 

6. Eligibility for Returns and Refunds

  • Please do not accept any product packages that appear damaged or tampered with upon delivery (excluding normal wear and tear or markings on the outer surface, which are typical during transit).
  • Items must be unused, in their original condition, and in the original packaging with all tags and labels attached.
  • Proof of purchase (order number or receipt) is required for all returns and refunds.

 

7. Non-returnable items:

  • Certain products, including but not limited to food items, jewellery, and products marked as ‘non-returnable’ or ‘final sale’ in the product description, are exempt from returns. Please review the product listing before purchasing.

 

8. Late or Missing Refunds

  • If you haven’t received your refund within the expected timeframe, please:
  • Check your bank account or payment method.
  • Contact your credit card company or payment provider, as it may take additional time for the refund to reflect.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If the issue persists, contact us at our email or phone number.

9. Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

10. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us.

Note: This policy is subject to change without prior notice. Please review it periodically for updates.

 

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